Apple’s Lame Apology After Getting Caught In BatteryGate – IMRAN™

Nope Apple, this “Apology After Getting Caught” is NOT going to make Consumer Protection & deliberate Customer Experience degradation lawsuits go away.

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Nope Apple, this “Apology After Getting Caught” is NOT going to make Consumer Protection & deliberate Customer Experience degradation lawsuits go away.

“A Message to Our Customers about #iPhone Batteries and Performance”
https://www.apple.com/iphone-battery-and-performance/

Lame. Time for Tim Cook to go.

© 2017 IMRAN™

Branding, Marketing And User Experiences – IMRAN™

There’s only so far even great marketing can take a brand…

Here’s an interesting post from McKinsey & Company at http://gtnr.it/2yKRmyg .
Great brands are built by frequent customer delight at consistently great customer experiences. 
Most brands today offer average or even sometimes lousy user experiences, but try to make up for it with greater marketing spend. 
There’s only so far even great marketing can take a brand, IMHO. 
What do you think ?

© 2017 IMRAN™