IMRAN's In My Humble Opinion

From Imran Anwar http://imran.tv http://flickr.com/ImranAnwar

Archive for the ‘Telecom’ Category

Spectrum’s DialUp Age Service & Stone Age CRM – IMRAN™

Posted by imrananwar on July 22, 2017

Spectrum‘s DialUp Age Service & Stone Age CRM – IMRAN™

I had to tweet about the “Moronic #UXdesign POS #UserExperience Spectrum. Dead service.Stupid phone menu identifies my account from callerID but doesn’t know what service I have!”

Even a caveman era CRM system would know I do not get any shitty service from Spectrum other than Internet, which is that lame asymmetrical 200/20.

Yet, their retarded CustomerService number (20 minutes to get a rep) lists through their various services I do NOT have to ask if I am calling about those. Retards.

Spectrum is shitty enough to make me give sleazy Frontier another chance for the symmetric speeds.

© 2017 IMRAN

Advertisements

Posted in Business, Cloud, Customer Service, Florida, Internet, Opinion, Technology, Telecom, User Experience, UX | Tagged: , , , , , , , , , | Leave a Comment »

That’s Not A Phone Ringer, It’s The Death Bell For WindowsPhone – IMRAN™

Posted by imrananwar on August 18, 2016

Microsoft Windows smartphone sales collapse. Down 76%!” reports Computerworld.

That’s not a WindowsPhone ringing but death bell of Microsoft’s phone platform strategy that you do not hear, because when was the last time you heard a WindowsPhone ring except for the expensive product placements on TV shows and in movies? 

It was a mere $8-10 BILLION write off which destroyed the lives of tens of thousands of Nokia employees. Please stand by for a similar LinkedIn write off in 3 years for about $30 Billion. They could have cured Cancer or built 1000 hospitals worldwide with that money!

Imagine me, a MacOS lover from Day 1, working at Microsoft (in strategy / cloud / consulting though) for 3 years. Ironically, I was already sick and tired of the 200 years old iOS UI (user interface) that has STILL not changed since it launched, and the UXdesign (user experience getting worse) from Apple in EVERY area. 

So I was actually happy to see Microsoft’s WindowsPhone interface as one of the few things they did not steal from, I mean, copy from Apple, and something actually better. But, the problem was not the technology. It was, and likely still is, the people of Microsoft.

It is a company with MANY smart people who made so many stupid decisions again and again, but never learned. A most senior leader liked some ideas I had to build a WindowsPhone ecosystem. He connected me with an Indian guy (not Satya Nadella) who was the VP responsible for WindowsPhone app and ecosystem development. I wish I remembered his name now. 

On each proposed step I discussed, he laughed and said, “We are Microsoft, We do not need to do that.” And, “Developers are begging us to develop on our platform.”

I wish I could have recorded that conversation for entertainment value alone.

Imran Anwar

Posted in Apple, Digital, Engineering, Imran, Leadership, Lumia1020, Management, Marketing, Media, Microsoft, Opinion, Revenue, Strategy, Technology, Telecom, User Experience, UX, Windows, WindowsPhone | Tagged: , , , , , , , , , , , , , , | Leave a Comment »

No Interest In Exploring This Frontier Of Lousy Internet Customer Service – IMRAN™

Posted by imrananwar on May 9, 2016

Posted in Cablevision, Cloud Computing, Customer Service, Florida, Frontier, Imran, Imran Anwar, Internet, Long Island, Strategy, Tampa, Tampa Bay, Technology, Telecom, User Experience, UX, Verizon | Tagged: , , , , , , , , , , , , , | Leave a Comment »

 
%d bloggers like this: