IMRAN's In My Humble Opinion

From Imran Anwar http://imran.tv http://flickr.com/ImranAnwar

Archive for the ‘Customer Service’ Category

Branding, Marketing And User Experiences – IMRAN™

Posted by imrananwar on December 17, 2017

Here’s an interesting post from McKinsey & Company at http://gtnr.it/2yKRmyg .
Great brands are built by frequent customer delight at consistently great customer experiences. 
Most brands today offer average or even sometimes lousy user experiences, but try to make up for it with greater marketing spend. 
There’s only so far even great marketing can take a brand, IMHO. 
What do you think ?

© 2017 IMRAN™ 

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Posted in Branding, Commentary, Customer Experience, Customer Service, Imran, Marketing, Opinion, Strategy, User Experience | Tagged: , , , | Leave a Comment »

Spectrum’s DialUp Age Service & Stone Age CRM – IMRAN™

Posted by imrananwar on July 22, 2017

Spectrum‘s DialUp Age Service & Stone Age CRM – IMRAN™

I had to tweet about the “Moronic #UXdesign POS #UserExperience Spectrum. Dead service.Stupid phone menu identifies my account from callerID but doesn’t know what service I have!”

Even a caveman era CRM system would know I do not get any shitty service from Spectrum other than Internet, which is that lame asymmetrical 200/20.

Yet, their retarded CustomerService number (20 minutes to get a rep) lists through their various services I do NOT have to ask if I am calling about those. Retards.

Spectrum is shitty enough to make me give sleazy Frontier another chance for the symmetric speeds.

© 2017 IMRAN

Posted in Business, Cloud, Customer Service, Florida, Internet, Opinion, Technology, Telecom, User Experience, UX | Tagged: , , , , , , , , , | Leave a Comment »

Anyone With Any Brains In The Dumb House At Bright House Networks? – IMRAN™

Posted by imrananwar on May 18, 2016

Posted in Consumers, Customer Experience, Customer Service, Design, Imran, Imran Anwar, Online, Opinion, Servies, Technology, User Experience, UX | Tagged: , , , , , , , , , | Leave a Comment »

No Interest In Exploring This Frontier Of Lousy Internet Customer Service – IMRAN™

Posted by imrananwar on May 9, 2016

Posted in Cablevision, Cloud Computing, Customer Service, Florida, Frontier, Imran, Imran Anwar, Internet, Long Island, Strategy, Tampa, Tampa Bay, Technology, Telecom, User Experience, UX, Verizon | Tagged: , , , , , , , , , , , , , | Leave a Comment »

 
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