IMRAN's In My Humble Opinion

From Imran Anwar http://imran.tv http://flickr.com/ImranAnwar

Archive for the ‘Customer Experience’ Category

Apple’s Lame Apology After Getting Caught In BatteryGate – IMRAN™

Posted by imrananwar on December 30, 2017

Nope Apple, this “Apology After Getting Caught” is NOT going to make Consumer Protection & deliberate Customer Experience degradation lawsuits go away.

“A Message to Our Customers about #iPhone Batteries and Performance”
https://www.apple.com/iphone-battery-and-performance/

Lame. Time for Tim Cook to go.

© 2017 IMRAN™

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Posted in Apple, Consumers, Customer Experience, Fraud, iPhone, Leadership, Technology, User Experience | Tagged: , , , , , , , , , , , | Leave a Comment »

Word To The Wise! A Picture IS Worth A Thousand Words! – IMRAN™

Posted by imrananwar on December 25, 2017

I was delighted to see this cool & powerful Microsoft feature in Office 365. Now you can search for words in your images in #Microsoft #Office365!

With such algorithms and more & more Artificial Intelligence in use in all types of software, I predict the end of differentiating between text and image files, with it all being seamless information available to us and our tools.

What do you think?

 

© 2017 IMRAN™

Posted in Commentary, Customer Experience, Digital, Future, Imran, Imran Anwar, Innovation, Microsoft, Opinion, Technology | Tagged: , , , , , , , , , | Leave a Comment »

Branding, Marketing And User Experiences – IMRAN™

Posted by imrananwar on December 17, 2017

Here’s an interesting post from McKinsey & Company at http://gtnr.it/2yKRmyg .
Great brands are built by frequent customer delight at consistently great customer experiences. 
Most brands today offer average or even sometimes lousy user experiences, but try to make up for it with greater marketing spend. 
There’s only so far even great marketing can take a brand, IMHO. 
What do you think ?

© 2017 IMRAN™ 

Posted in Branding, Commentary, Customer Experience, Customer Service, Imran, Marketing, Opinion, Strategy, User Experience | Tagged: , , , | Leave a Comment »

From “It Just Works” To “It May Still Work (After Apple Software Update)”! – IMRAN™

Posted by imrananwar on May 22, 2016

Posted in Apple, Consumers, Customer Experience, Gadgets, Imran, Imran Anwar, Microsoft, Opinion, Quality, Technology, User Experience, Windows | Tagged: , , , , , , , , , , , , , , | Leave a Comment »

Anyone With Any Brains In The Dumb House At Bright House Networks? – IMRAN™

Posted by imrananwar on May 18, 2016

Posted in Consumers, Customer Experience, Customer Service, Design, Imran, Imran Anwar, Online, Opinion, Servies, Technology, User Experience, UX | Tagged: , , , , , , , , , | Leave a Comment »

 
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